Member Services Ambassador

6 days ago


Palm Beach, Florida, United States The Breakers Full time
Member Services Concierge

Job Summary:

We are seeking a highly detail-oriented and organized individual to serve as a Member Services Concierge at The Breakers. In this hourly role, you will provide personalized services to cater to the individual needs and preferences of our club members.

Main Responsibilities:

  • Develop and implement a member recognition gift program, including budgeting, researching and selecting gifts, and ensuring its successful execution.
  • Create and manage a club member event schedule, including planning, organizing, and hosting twice-annual receptions and dinners at the hotel.
  • Distribute and track member guest passes, ensuring accurate records are maintained.
  • Cultivate and nurture relationships with both on and off-property businesses to effectively manage the Membership Reservation Program.
  • Provide personalized and attentive service to club members, addressing their needs and preferences with professionalism and efficiency.
  • Collaborate with cross-functional teams, such as the marketing department, to promote club services and events.
  • Stay updated on industry trends and best practices to continuously enhance the member services experience.
  • Maintain accurate and up-to-date records of member interactions and preferences.
  • Handle member inquiries, feedback, and complaints in a timely and professional manner.
  • Collaborate with the management team to develop strategies for improving member satisfaction and retention.

Qualifications:

  • Demonstrated experience in delivering excellent customer service, preferably within the hotel/club industry, or booster club programs.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Excellent oral and written communication skills.
  • Creative problem-solving abilities.
  • Strong sense of urgency and ability to prioritize tasks effectively.
  • Unwavering professionalism and commitment to maintaining privacy.
  • Proficient in Microsoft Office Suite and other relevant software.
  • Bachelor's degree in a related field is preferred.

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