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IT Operations Surveillance Officer
2 months ago
Apex Systems is seeking a dedicated IT Operations Surveillance Officer to join our team. This role is crucial in maintaining the integrity of our IT operations and ensuring seamless communication across various networks.
Location: Jacksonville, NC
Contract Type: Estimated "12 Month Contract"
Compensation: $38.00 / Hourly Rate
Work Schedule: Options for 1st and 2nd Shifts Available
Key Responsibilities:
- Oversee and monitor both unclassified and classified enterprise networks, including email, voice, and official messaging systems.
- Provide Tier 1 First Contact Resolution and after-hours support.
- Conduct routine checks on network performance and provide ongoing maintenance and operational support.
- Report any service interruptions or degradations to the Senior Watch Officer.
- Troubleshoot, resolve, and escalate technical issues as necessary.
- Manage ticketing processes by opening and closing tickets effectively.
- Correlate events and incidents to enhance the management of IT services.
- Active Secret Security Clearance.
- Security+CE Certification.
- A minimum of 3 years of customer service experience in an IT setting.
- At least 2 years of experience with IT ticketing systems.
- Proficient in networking and router/switch configuration.
Apex Systems is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and experiences. Join us in delivering exceptional IT services and solutions.