Watch Officer Mid-Camp Lejeune
1 month ago
Apex Systems, a leading technology solutions provider, is seeking a skilled Watch Officer to join our team at Camp Lejeune, NC. As a Watch Officer, you will be responsible for monitoring enterprise networks, performing Tier 1 First Contact Resolution, and providing regional service desk support.
Key Responsibilities:- Monitor and manage enterprise network traffic, including email, voice, and official message traffic.
- Perform routine checks of network, ongoing maintenance, and operational support status.
- Inform the Senior Watch Officer of any service degradations or outages.
- Troubleshoot, resolve, and/or escalate technical issues.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) Services.
- Must work onsite in Camp Lejeune, NC.
- An active DOD issued Secret Security Clearance.
- CompTIA Security + Certification.
- 3 years of customer services experience in an IT environment.
- 2 years of IT ticketing system experience.
- 1 year Router/Switch configuration experience.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life Insurance; Short Term Disability.
- Hospitalization Coverage.
- Direct Deposit.
- Weekly Pay Periods.
- Training and Development Programs.
- 401k.
- Referral Program.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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