General Manager

5 days ago

Jacksonville, North Carolina, United States MainStay Camp Lejeune Jacksonville Full time
Job Summary:

As the General Manager of MainStay Camp Lejeune Jacksonville, you will be responsible for overseeing all aspects of hotel operations, ensuring financial performance, and maintaining high-quality product and service levels. You will lead a team of management professionals and front-line associates, providing guidance and support to achieve exceptional results.

Key Responsibilities:
  • Develop and execute sales plans and budgets to maximize revenue and control expenses.
  • Lead physical property improvement projects to enhance the guest experience.
  • Conduct daily ABR meetings to review prospecting and existing account calls.
  • Play a pivotal role in hotel sales efforts, including meeting with top ten accounts and hosting events.
  • Tour operating departments daily to ensure efficiency and make adjustments as needed.
  • Conduct weekly staff meetings, including training sessions, to promote open communication and collaboration.
  • Meet all financial review dates and corporate-directed programs in a timely manner.
  • Hold monthly financial reviews with department managers and available supervisors.
  • Ensure all department heads maintain budgeted productivity levels and adhere to Aimbridge Hospitality's standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate-sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance.
  • Ensure training in service standards is taking place in each department.
  • Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily using the A/P process.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and other employees.
  • Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses.
  • Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
  • Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
  • Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s.
  • Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Ensure all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
  • Meet all sales clients on the property, including meeting contacts and potential clients, to assist in the sales effort.
  • Be in the public areas during peak times to greet guests and offer assistance as needed.
  • Maintain procedures for handling the hotel safe, specifically with regard to security, and initiate a monthly safe audit.
  • Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
  • Complete required corporate training modules and become certified to train those as required.
  • Ensure all scheduled meetings take place on the property.
Company Overview:

Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401k retirement plan.

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