Garage Operations Specialist

1 day ago


Durham, North Carolina, United States Grace Federal Solutions LLC Full time
Job Summary

The Garage Attendant role is a key position within our organization, responsible for ensuring the smooth operation of parking resources on a daily basis. This role requires strong communication and problem-solving skills to effectively assist guests with parking needs, resolve issues, and provide exceptional customer service.

Key Responsibilities
  • Collaborate with customer experience representatives to ensure seamless day-to-day operations and provide support services to parkers as needed.
  • Develop and maintain strong working relationships with customer experience representatives, maintenance staff, enforcement officers, and parking management to ensure effective communication and issue resolution.
  • Aid parkers with ticketing, payment, and departure issues, providing general information and assistance as needed.
  • Utilize sound judgment in responding to inquiries and work independently to assist parkers daily, minimizing parking impacts and alerting parking management of any issues.
  • Provide the highest level of customer service to all parkers, attending training sessions to ensure proper use of equipment and understanding of specific tasks required.
  • Follow procedures, standards, and guidelines to ensure parking needs are met daily, handling multiple requests and enhancing the parking experience.
Requirements

This role requires a high school education and a minimum of 1 year of experience in a customer service or parking environment, with proven communication and problem-solving skills. The ability to multitask and assist guests with requests and inquiries is essential.

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