Customer Service Representative

3 days ago


East Orange, New Jersey, United States Star Roses & Plants Full time
Job Opportunity

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Star Roses & Plants. As a key member of our sales team, you will play a vital role in providing exceptional support to our customers throughout the full ordering process.

Key Responsibilities
  • Place orders and provide order confirmations to customers
  • Manage order changes and updates in our company database (SAP)
  • Offer customers basic recommendations on product selection, learning about our portfolio of plant material and its specifications
  • Identify opportunities to upsell and cross-sell, always prioritizing the customer's best interest
  • Track and resolve backorders, freight charges, and shipments of plant tags
  • Support the claim process and take follow-up action to resolve customer challenges
  • Maintain customer invoice records and collaborate with the accounting department as needed
Requirements
  • High school diploma or equivalent
  • Minimum 2 years of customer service experience
  • Ability to multitask and proactively solve problems within the scope of the position
  • Proficient communication skills, including email, phone, and in-person interactions with customers and colleagues
  • Ability to work independently or as part of a team to meet department goals
  • Comfortable with MS Office systems and working in a CRM database
What We Offer
  • Medical, dental, and vision benefits for employees and their families
  • HSA and FSA options
  • Paid time off and paid holidays
  • Company-paid STD and life insurance
  • LTD and life insurance options
  • 401(k) retirement plan with company match and profit sharing
  • Employee growth and development opportunities
  • Tuition reimbursement
  • Paid parental leave
  • And more


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