Higher Education Records Manager

7 days ago


Williamsport, Pennsylvania, United States Lycoming College Full time
Job Description

Lycoming College is seeking a highly skilled and detail-oriented Student Records Specialist to join our Registrar's Office team.

The ideal candidate will possess excellent communication and organizational skills, with the ability to maintain accurate and confidential student records. This is a full-time, benefits-eligible position that requires a high level of customer service and attention to detail.

About the Role

The Student Records Specialist will be responsible for:

  • Fulfilling requests for transcripts, duplicate diplomas, enrollment verifications, and degree verifications.
  • Data entry of all changes to student records, including program requests, FERPA status, address changes, and notification to the appropriate individuals.
  • Data entry of all advisor assignments and maintenance of any advisor changes.
  • Managing registration-related requests from students, including non-degree registration, pass/fail, audit, course withdrawal, and course sign-in requests.
  • Responding to inquiries from students and advisors during registration and drop/add periods.
  • Assisting the Registrar with transfer credit evaluations.

Administrative Responsibilities

The Student Records Specialist will also be responsible for:

  • Managing the readmission process, including monitoring applicant information, referring cases to the Academic Standards Committee, and communicating outcomes of status information to those involved.
  • Providing various administrative support for the Academic Standards Committee and the Individual Studies Committee, including data entry, handling student appeals, preparing decision letters, and preparing agendas and taking minutes within those meetings.
  • Preparing final examination schedules for the website.
  • Managing classroom facilities in collaboration with Student Life and IT Services.

Additional Responsibilities

The Student Records Specialist will also serve as:

  • Lycoming College's VA Certifying Official, maintaining College compliance with all federal regulations, handling all claims for student VA benefits, working with the VA auditor regarding student records, and participating in ongoing professional development.
  • The key coordinator in Commencement preparation, collaborating with the Offices of the President and Provost of the College, including registering seniors for graduation, ordering academic regalia and diploma materials, preparing diplomas for the ceremony, and assisting at Commencement.
  • Preparing important reports and lists for Commencement, including Honor's, award recipients, processional, and graduates, and distributing these lists to all applicable parties.
  • Preparing and distributing academic regalia at senior graduation check-in.
  • Preparing reports related to academic actions and assisting with maintaining the College Catalog.

Requirements

The ideal candidate will possess:

  • A high school diploma or equivalent required; Associate or Bachelor's degree preferred.
  • A minimum of 3 years of administrative experience required.
  • Experience in a college or university Registrar's Office or closely related office preferred.
  • Proficiency in Microsoft Office, especially Word and Excel; excellent written and oral communication skills.
  • Knowledge and experience of federal regulations such as FERPA.
  • Detail-oriented with a high degree of accuracy.
  • Customer-service attitude.
  • Strong initiative and self-motivation, ownership of work.
  • Attention to detail.
  • Ability to work well as part of a team, values collaboration, and communication.

What We Offer

Lycoming College offers a comprehensive benefits package, including:

  • Health and wellness benefits, including health insurance, dental insurance, vision insurance, flexible spending accounts, life insurance, and disability insurance.
  • Retirement benefits, including a 403(b) retirement plan with up to 8% contributions from the College.
  • Tuition benefits, including free tuition for employees, spouses, and eligible dependents at Lycoming College and over 600 colleges nationwide through Tuition Exchange, Inc.
  • Paid leave benefits, including generous paid time off (PTO), paid parental leave, and 14 holidays per year.
  • Employee perks, including a 15% discount at the campus bookstore, reduced rates for meal packages, and use of the campus recreation center and gym facilities.


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