Intake Case Manager

5 days ago

Hampton, Virginia, United States City of Hampton, VA Full time
Job Summary

We are seeking a highly skilled and experienced Intake Case Manager to join our team at the City of Hampton, VA. As a key member of our social services department, you will be responsible for conducting initial and ongoing eligibility determinations for various public assistance programs.

Key Responsibilities
  • Conduct advanced complex duties in conducting initial and ongoing eligibility determinations for financial assistance, SNAP, TANF, Medicaid, and other public assistance programs.
  • Requires advanced program knowledge and proficiency in the Virginia Case Management system.
  • Works independently in accordance with well-established guidelines and standards following federal and state program and procedural policy for public assistance programs.
  • Promotes self-sufficiency for those customers seeking or receiving public assistance and refers customers to other community resources as appropriate.
Requirements
  • Graduation from High School or GED. Two years of college coursework reflecting oral and written communication skills, time management, and the ability to solve math formulas and averages. Bachelor's degree preferred.
  • Two (2) years of experience as a Benefits program specialist or equivalent experience.
  • Considerable experience in administering human service delivery and/or financial benefit programs such as TANF, SNAP, Medicaid, Child Care, Energy Assistance, or other benefit programs.
  • Experience working in a team and/or customer service setting is required.
  • Prior experience working with Human Service agencies and/or experience using the VACMS/MMIS computer systems.
  • Must possess a valid driver's license and must have and maintain a satisfactory driver's record based on the City of Hampton's criteria.
  • Must successfully pass a background check related to this position prior to any offer of employment or promotion.
Additional Requirements
  • Maintain professional ethics related to confidentiality, and exercise sound judgment.
  • Ability to operate a personal computer and VDSS software. Time management, competency-based interviewing, good listening skills, problem-solving, and developing and maintaining positive professional relationships with all customers internal and external.
  • Spanish, bilingual skills helpful. Must achieve a passing score, per agency guidelines, on policy training and tests in all major program areas before completion of the one-year probationary period.
  • The incumbent may be considered essential personnel during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Reimbursement accounts
  • Health insurance offered through Optima Health
  • Three dental plans offered through Delta Dental
  • Employees begin accruing annual and sick leave immediately
  • Other forms of leave include: Maternity Leave, Parental Bonding Leave, Care for Sick Parent Leave, Birthday Leave, Personal day
  • The ten paid holidays each year include: New Year's Day, Martin Luther King, Jr. Day, President's Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, Christmas Day, Employee's birthday
  • A tax-deferred retirement plan 457 is offered through the ICMA Retirement Corporation
  • Group life insurance is offered through the VRS
  • Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through educational programs leading to a degree, skilled craft or trade training leading to a certificate or license, and coursework to renew and update skills
  • Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis
  • The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family
  • Direct deposit into most banks is a convenient finance feature
  • Savings bonds are available to the City's workforce
  • Employees are covered for Workers' Compensation where appropriate

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