Office Service Representative III
3 days ago
We are seeking a highly organized and detail-oriented Office Service Representative III to join our team at Canon U.S.A., Inc. As a key member of our office operations team, you will be responsible for ensuring the smooth flow of mail, packages, and interoffice correspondence. This role requires excellent customer service skills, proficiency in computer software, and the ability to work independently with minimal supervision.
Key Responsibilities- Mail and Package Handling
- Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames
- Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
- Package and process outgoing overnight items, i.e., Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
- Supply Management
- Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper, and toner and keep supply area neat (inclusive of convenience copiers)
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
- Administrative Support
- Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls, and routine cleanings
- Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
- Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
- Perform other administrative duties from inserting, copying, and photocopying to faxing as needed
- Education
- High school diploma or equivalent
- Experience
- 5+ years' experience working in a mailroom or professional office environment
- Skills
- Thorough knowledge of all metering, weighting, logging, and other shipping procedures
- Proficiency in computer skills
- Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.) without guidance from supervisor
- Excellent customer service, professional attitude, and appearance are a must
- Ability to work overtime and meet deadlines
- Competitive pay and benefits
- Comprehensive training and development programs that prepare employees to advance from within
- A company focused on creating a positive work and client environment
- Employee discounts on entertainment, products, and services nationwide
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