Director, Process Optimization Lead

1 day ago


Charlotte, North Carolina, United States Brightspeed Full time
Job Overview

We are seeking a highly experienced Director, Process Engineering to join our Corporate Transformation Office at Brightspeed. As a key member of our team, you will drive Operational Excellence by optimizing, designing, and implementing cross-functional processes and systems.

The ideal candidate will have 10+ years of experience in Process Engineering at a top-tier consulting firm or Fortune 500 company, with a strong track record of value creation through process improvement. They should possess expertise in methodologies like Six Sigma, Lean, or other process optimization techniques, as well as experience with leveraging AI/Robotic Process Automation to drive business simulations.

Key Responsibilities
  • Accelerate value creation by establishing and owning an end-to-end structured program to audit, improve, control, and drive continuous improvements across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness.
  • Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI/Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels.
  • Ensure team and stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption.


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