Manager of Revenue Cycle Business Process Improvement

4 days ago


Charlotte, North Carolina, United States Atrium Health Full time
Job Summary

The Director of Revenue Cycle Operations and Strategy will be responsible for leading the development, standardization, and maintenance of revenue cycle business processes at Atrium Health.

About the Role

This is a leadership role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Provide strategic direction to ensure that revenue cycle technology solutions enhance quality, safety, patient experience, and compliance.
  • Lead the Workflow Optimization team in facilitating visionary, out-of-the-box thinking with technology adoption and issue resolution.
  • Take a leading role in the revenue cycle Electronic Medical Record (EMR) change management process, helping to facilitate and improve all phases of the process, including intake review, prioritization, communication, and execution of requests.
  • Develop a comprehensive testing methodology to support system upgrades, and oversee implementation of that methodology.
  • Help drive consistency of practice between revenue cycle applications.
  • Serve as a leadership liaison between revenue cycle operations, revenue cycle Health Information Technology, and site operations.
  • Perform human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Requirements
  • 5+ years of experience in a leadership role, preferably in revenue cycle operations or a related field.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a matrix organizational structure.
  • Knowledge of key technology solutions and business drivers.
  • Experience in developing and implementing business processes and procedures.
  • Ability to lead a diverse group of team members.


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