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Chinese or Korean Speaking Branch Manager

2 months ago

Rockville, Maryland, United States M&T Bank Full time

Overview:

Oversees all operations of a branch, ensuring the success of the branch's operational model, which encompasses customer and employee satisfaction, digital interaction, transactions, service delivery, and sales performance. Holds personal accountability for production outcomes.

Key Responsibilities:

  • Directs sales initiatives and business growth strategies to ensure branch profitability, operational efficiency, and achievement of annual targets.
  • Guides the team through effective coaching, performance evaluations, and prioritization of tasks. Cultivates and enhances the skills of branch personnel.
  • Recognizes the needs of Retail and Business Banking clients through established sales methodologies, utilizing available tools to provide both immediate and long-term solutions.
  • Actively seeks to expand Business Banking relationships through proactive outreach, enhancing the bank's visibility within the community.
  • Conducts interviews and selects candidates in alignment with staffing requirements.
  • Models and reinforces exceptional customer service practices and needs assessment behaviors, ensuring accountability for the execution of retail strategies.
  • Maintains compliance with operational standards and banking regulations, safeguarding customer assets and preventing fraud.
  • Takes charge of complex account servicing and resolution issues, including those escalated by other team members, while providing coaching to mitigate future challenges.
  • Collaborates with team members and business partners as necessary.
  • Independently processes Business Banking loan applications up to $100,000, proactively bundling products and services as suitable.
  • Adheres to compliance and operational risk controls in line with company and regulatory standards.
  • Fosters a diverse and inclusive environment that reflects the values of M&T Bank.
  • Upholds internal control standards, ensuring timely resolution of audit findings and regulatory concerns.
  • Performs additional duties as assigned.
  • Exercises managerial authority regarding staffing, performance reviews, promotions, salary recommendations, and terminations.

Scope of Responsibilities:

This role reports to a Retail Regional Manager and is responsible for leading the branch team to meet annual sales and profitability objectives, possessing a comprehensive understanding of branch operations.

Branch Managers must comply with federal registration requirements as outlined in the SAFE Act.

Staying updated on operational, product, and system advancements is essential, alongside making sound risk management decisions. Additionally, obtaining Life/Accident and Health Insurance licensing is required within a specified timeframe, with training provided by the branch.

Branch Managers typically allocate time to servicing existing clients while primarily focusing on business growth through proactive sales and outreach efforts.

Building strong partnerships with relevant bank departments is crucial to ensure timely and accurate resolution of customer service and employee issues. Full ownership of customer concerns until resolution is expected.

Supervisory Responsibilities:

Branch Managers generally oversee branch staff directly.

Education and Experience Required:

Bachelor's degree or, in lieu of a degree, four years of relevant experience, including a minimum of three years in sales and two years in a managerial role or demonstrated leadership capabilities.

Licensing for Life/Accident and Health Insurance is required within 18 months of entering the position, with training provided within six months.

Must achieve M&T Business Banking Specialist designation within 18 months of hire.

Strong knowledge of Business Banking products, services, and client relationship management is essential.

M&T Way Certification and Precision Leadership Certification are preferred, along with bilingual proficiency in Spanish.

Proficiency in common PC software, including Microsoft Office for word processing and spreadsheets, is necessary. Familiarity with internet and email is preferred.

Education and Experience Preferred:

Demonstrated success in sales and business development, with a fundamental understanding of profitability.

Excellent communication and interpersonal skills are required.

Proven ability to exemplify and coach outstanding customer service.

Ability to communicate effectively with all levels of personnel and business partners throughout the organization.

Strong knowledge of financial services products is preferred.

Exceptional organizational, time management, and prioritization skills are necessary.

Fluency in both English and the specified second language, with proficiency assessed through an online evaluation, is required.