Branch Manager

6 hours ago


Rockville, Maryland, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to lead our team and drive business growth in our Rockville, Maryland branch. As a Branch Manager, you will be responsible for managing all activities of the branch, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. You will have personal production responsibility and be accountable for the overall success of the branch.

Key Responsibilities
  • Direct sales and business development efforts to achieve profitability and meet operational objectives.
  • Lead and develop a high-performing team through coaching, performance management, and setting priorities.
  • Identify customer needs and provide solutions through the M&T sales process.
  • Proactively prospect and grow Business Banking relationships through outreach and community building.
  • Conduct interviews and select employees based on staffing models.
  • Model and coach customer service and needs determination behaviors.
  • Ensure operational and security requirements are maintained, including compliance with consumer and business banking guidelines.
  • Take ownership of complex account servicing and error resolution issues.
  • Engage with team members and business partners as appropriate.
  • Process Business Banking loan requests up to $100,000 and bundle products and services as needed.
  • Adhere to applicable compliance/operational risk controls.
  • Promote an inclusive and diverse work environment that reflects the M&T Bank brand.
  • Maintain M&T internal control standards and complete other related duties as assigned.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or four years of relevant experience, including a minimum of three years of sales experience and two years of managerial experience or proven leadership abilities.
  • Strong knowledge of Business Banking products, services, and client relationship management.
  • Excellent communication and interpersonal skills.
  • Proven ability to demonstrate and coach exceptional customer service.
  • Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
  • Strong financial services product knowledge preferred.
  • Strong organization, time management, and prioritization skills.
  • Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language.
Preferred Qualifications

While not required, the following qualifications are preferred:

  • Demonstrated sales/business development experience and success.
  • Fundamental understanding of profitability.
  • Life/Accident and Health Insurance licensing within 18 months of entry into position.
  • M&T Business Banking Specialist certification within 18 months of hire.
  • Precision Leadership Certified.
  • Bi-lingual/Spanish proficiency.
What We Offer

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $70,000 - $117,000 USD. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.



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