Automotive Service Dispatcher Professional
3 days ago
We are seeking an experienced Automotive Service Dispatcher to join our team at Starling Chevrolet - Mt. Pleasant.
The ideal candidate will have a strong background in the automotive industry and be able to work well with technicians, service advisors, and other department personnel.
Key Responsibilities:
- Dispatch work to technicians and assist in ensuring efficient workflow of the service department.
- Review appointment load with Service Advisors and prioritize tasks accordingly.
- Flag completed repair orders and review parts and authorization holds daily with Parts Personnel & Advisors.
- Review technician cause and corrections on repair orders and communicate with technicians as needed.
- Assign Service Technicians to work orders based on skill set and geographic proximity for maximum efficiency.
- Relay accurate information to technicians and manage administrative needs while they are in the field.
- Document progress of each work order and bill customers according to job specifications.
- Communicate service-related issues with Customer Service Representative and Management.
- Maintain professionalism and establish customer rapport to encourage repeat business.
Requirements:
- Previous automotive experience is required.
- Candidates must be able to work well with both technicians and service advisors.
- A fast-paced high-volume work environment requires strong organization skills.
Benefits:
- Starting pay is based on experience.
- We offer health insurance, paid time off, dental insurance, 401(k), vision insurance, life insurance, and a referral program.
- We are an equal opportunity employer.
Estimated Salary: $45,000 - $60,000 per year.
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