Sales and Warranty Team Lead

2 days ago


Plymouth, Michigan, United States Optimal Inc. Full time
Job Overview

The Optimal-EV team is expanding, and we're seeking an experienced Sales and Warranty Administrator to join our commercial EV sector. As a key member of our organization, you will be responsible for ensuring our sales and warranty teams provide world-class service that exceeds customer expectations.

Our goal is to deliver safe, efficient, and exceptional experiences for our customers. If you're motivated by targets, have excellent organizational skills, and possess strong problem-solving abilities, we'd love to hear from you.

About the Role

  • Establish and maintain positive business relationships with customers and dealerships.
  • Process sales orders efficiently and effectively, following up with customers as needed.
  • Liaise between sales management and customers to resolve order processing issues.
  • Work closely with Sales Managers to develop efficient procedures aligned with company policies.
  • Expedite resolution of customer complaints to maximize satisfaction.
  • Coordinate sales efforts with team members and other departments.
  • Oversee warranty claims, ensuring they are resolved quickly and efficiently.

What We're Looking For

  • Excellent customer service skills to address customer concerns and meet their needs.
  • Strong interpersonal skills to build relationships with various stakeholders.
  • Confidence and self-assuredness to succeed in cold-calling customers and making sales.
  • Able to work in a fast-paced environment and prioritize tasks effectively.

We Offer

  • An attractive salary range of $60,000 - $80,000 per annum, depending on experience.
  • A competitive benefits package, including health insurance and retirement plans.
  • Opportunities for professional growth and development within our dynamic organization.

Apply Now



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