Executive Director, North America

20 hours ago

Downers Grove, Illinois, United States Ensono Full time
About the Role

We are seeking a seasoned executive to lead our Client Engagement organization in North America. As Executive Director, you will be responsible for driving revenue growth, profitability, and customer satisfaction in this region.

Key Responsibilities
  • Revenue Strategy: Define and execute the short and long-term revenue strategy for North America, aligned with the company's vision, mission, and values.
  • Client Engagement: Oversee and manage the Client Engagement organization, including direct, inside, solution architecture, and sales operations.
  • Team Leadership: Grow and develop a high-performing, diverse, and inclusive team of revenue leaders and professionals.
  • Culture Building: Establish and maintain a culture of accountability, excellence, collaboration, and customer focus across the revenue organization.
  • Market Analysis: Monitor, analyze, and anticipate market trends, customer needs, competitive activities, and emerging opportunities in North America.
  • Operational Efficiency: Ensure operational soundness and efficiency of the Client Engagement organization, including accurate and timely reporting, forecasting, budgeting, and pipeline management.
  • Stakeholder Management: Collaborate and communicate effectively with internal and external stakeholders, including the executive team, the board, the private equity owners, the operations and delivery team, the product and consulting team, the analysts, and the media.
  • Thought Leadership: Represent Ensono as a thought leader and a spokesperson in the industry and the community.
Requirements
  • Experience: Minimum 15 years of experience in significant management roles in the managed services, cloud services, and outsourcing industry, overseeing a minimum org size of 150 and a minimum revenue of $1.5BN.
  • P&L Management: Minimum 5 years of experience in P&L management, with a strong understanding of the business levers, dependencies, drivers, and costs of the managed services, cloud services, and outsourcing industry.
  • Revenue Growth: Demonstrated history of growing and transforming a revenue organization from a minimum of $750M to $3B, or similar/larger increases, with a focus on multi-year contracts and monthly recurring services revenue.
  • Leadership Skills: The candidate possesses a high emotional intelligence and a true knack for partnering with various interdisciplinary teams, fostering collaboration that elevates the performance of their colleagues.
  • Customer Focus: Special expertise and fluency with large enterprise customers, with a history of building and maintaining strategic partnerships and delivering customer satisfaction.
  • Strategic Thinking: Strategically sound and data-driven, with the ability to anticipate and respond to market changes, customer needs, competitive activities, and emerging opportunities.
  • Communication Skills: World-class communication and interpersonal skills, with the ability to articulate a compelling vision, inspire and influence others, and communicate effectively with internal and external stakeholders at all levels.
  • Leadership and Culture Building: Exceptional leadership and culture-building skills, with the ability to lead by example, foster a sense of purpose and risk-reward, balance accountability and esprit de corps, and create a diverse and inclusive work environment.
  • Intellectual and Analytical Skills: Highly intellectual, strong business acumen, analytical thinking, and creative problem-solving.
  • Education: Bachelor's degree or higher in a relevant field.
About Ensono

Ensono is a global IT partner and ally, helping clients optimize, evolve, and innovate their infrastructure and applications to meet the future. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce.

What We Offer
  • Unlimited Paid Days Off
  • Two health plan options through Blue Cross Blue Shield
  • 401k with company match
  • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
  • Depending on location, ability to take advantage of fitness centers
  • Wellness program
  • Flexible work schedule

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