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Director of Client Operations
2 months ago
This is a senior leadership position that oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. The ideal candidate will be a subject matter expert and provide expertise in managing and mentoring Health Center Leadership staff.
Key Responsibilities- Client Management: Serve as the main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies.
- Process Improvement: Identify processes to improve overall performance of health centers and define innovative measurements of performance standards to integrate corporate strategies.
- Business Acumen: Demonstrate strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings to implement and drive strategic and relevant operational outcomes.
- Problem-Solving: Strategically identify and solve complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
- Communication: Own client/site meetings, committees, and task forces to support strategic initiatives and goals, and coordinate and productively facilitate communication across virtual sites.
- Leadership: Provide effective leadership, coaching, and mentoring at the site level, build talent to proactively manage additional lines of service, and participate in sales process.
- Escalation Point: Serve as an escalation point for clients and consult with Medical, Legal, or Compliance departments regarding regulations, practices act, practice law, certification requirements, etc.
- Education: Bachelor's degree in a related field preferred or equivalent experience.
- Experience: 7+ years' experience in a business environment or related industry, managing others, with experience working as a licensed healthcare professional preferred.
- Skills: Strong Excel, PowerPoint, Word, and Outlook skills required, with excellent written, verbal, and presentation skills, and ability to work both independently and as a team member.
- Process Management: Demonstrated process or efficiency management.
- Leadership: Demonstrated strong leadership skills, adaptability, and ability to manage change.
- Industry Knowledge: Knowledge of Workers' Compensation, Medicare, and/or clinical standards of practice preferred.
Premise Health is a leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. We offer a wide range of dynamic, purpose-driven career opportunities and are committed to providing a comprehensive benefits package to all full-time team members, including medical, dental, vision, 401(k), paid time off, paid holidays, annual CEU/CME allowance, and tuition reimbursement.