Medical Operations Director
3 weeks ago
Optimus Healthcare, a community Health Center driven by a mission to provide high-quality, affordable healthcare to the underserved population, is seeking a skilled medical operations professional to join its team as a Practice Manager for one of its Bridgeport outpatient clinics providing Pediatrics and OB/GYN services.
Key Responsibilities- Audit and improve operational efficiency, ensuring compliance with regulatory agencies such as the Joint Commission, HRSA, and the Connecticut Department of Public Health.
- Supervise and manage daily operations, including clinician patient schedules, front office staffing, patient access, patient continuity, and patient flow.
- Analyze data, including visits per clinician/site, no-show rate, next day appointment, payor mix, and implement changes to improve operations and quality of care provided.
- Establish goals, objectives, and procedures for improving operations, including increasing the number of visits for the site, patient experience, and customer service.
- Collaborate with the site clinical leader and nurse manager to improve the efficiency of the site, productivity, patient experience, and the delivery and quality of care.
- Work closely with the Human Resources Department on recruitment of front office staff, staff development, and employee performance standards.
- Assist with the business and financial affairs of the site and contribute to the fiscal management in conjunction with the Finance Department.
- Collaborate with the Billing Department to provide training and weekly auditing of front office staff to ensure the quality and accuracy of registration information obtained to bill clean claims.
- Bachelor's degree preferred, or an associate degree with 5 years' supervisory experience.
- Five years' experience in the medical field, with experience in Health Care Practice Management Systems, outpatient operations, and Federally Qualified Health Center experience a plus.
- Bi-lingual Spanish/English helpful.
We are committed to providing a fun, fast-paced working environment, where quality is present in every job function. At Optimus Healthcare, we prioritize our employees' well-being and offer excellent health and welfare benefit options, competitive compensation, and a patient-centered environment.
We are an equal opportunity employer and welcome applications from qualified individuals who share our vision, support our mission, and live our values: outstanding, patient-centered, trustworthy, integrity, multicultural, understanding, and supportive.
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