Medical Operations Director

3 weeks ago


Bridgeport, Connecticut, United States Optimus Healthcare Full time
Job Summary

Optimus Healthcare, a community Health Center driven by a mission to provide high-quality, affordable healthcare to the underserved population, is seeking a skilled medical operations professional to join its team as a Practice Manager for one of its Bridgeport outpatient clinics providing Pediatrics and OB/GYN services.

Key Responsibilities
  1. Audit and improve operational efficiency, ensuring compliance with regulatory agencies such as the Joint Commission, HRSA, and the Connecticut Department of Public Health.
  2. Supervise and manage daily operations, including clinician patient schedules, front office staffing, patient access, patient continuity, and patient flow.
  3. Analyze data, including visits per clinician/site, no-show rate, next day appointment, payor mix, and implement changes to improve operations and quality of care provided.
  4. Establish goals, objectives, and procedures for improving operations, including increasing the number of visits for the site, patient experience, and customer service.
  5. Collaborate with the site clinical leader and nurse manager to improve the efficiency of the site, productivity, patient experience, and the delivery and quality of care.
  6. Work closely with the Human Resources Department on recruitment of front office staff, staff development, and employee performance standards.
  7. Assist with the business and financial affairs of the site and contribute to the fiscal management in conjunction with the Finance Department.
  8. Collaborate with the Billing Department to provide training and weekly auditing of front office staff to ensure the quality and accuracy of registration information obtained to bill clean claims.
Requirements
  • Bachelor's degree preferred, or an associate degree with 5 years' supervisory experience.
  • Five years' experience in the medical field, with experience in Health Care Practice Management Systems, outpatient operations, and Federally Qualified Health Center experience a plus.
  • Bi-lingual Spanish/English helpful.

We are committed to providing a fun, fast-paced working environment, where quality is present in every job function. At Optimus Healthcare, we prioritize our employees' well-being and offer excellent health and welfare benefit options, competitive compensation, and a patient-centered environment.

We are an equal opportunity employer and welcome applications from qualified individuals who share our vision, support our mission, and live our values: outstanding, patient-centered, trustworthy, integrity, multicultural, understanding, and supportive.



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