Account Specialist II

3 days ago


Tacoma WA USA, United States Stella-Jones Full time
Job Summary

We are seeking a highly skilled Account Specialist II to join our team at Stella-Jones. This role is responsible for providing exceptional customer service to our customers by working collaboratively with the Sales team, including Sales Directors, Regional Managers, and Account Specialists.

Key Responsibilities
  • Contribute to the development of sales forecasts and targets.
  • Assist with managing inventories, orders, and related transactions for assigned customers and territories.
  • Maintain knowledge of all contractual and regulatory requirements of the customers.
  • Verify and post details of business transactions to spreadsheets and databases.
  • Investigate and resolve customer complaints and/or issues in an urgent manner.
  • Reconcile report discrepancies and problems.
  • Input customer and sales data into processing system according to company procedures.
  • Review, balance, interpret, and correct computer reports and submit to management upon request.
  • Assist customers and other staff by answering questions related to accounts, procedures, and services.
  • Monitor inventories in yards and may be responsible for Alliance customers as assigned.
Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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