Store Operations Manager

22 hours ago


Fairview Heights, Illinois, United States Ross Dress for Less Full time

Company Overview:

Ross Dress for Less is a leading off-price retailer in the United States, offering a wide range of branded merchandise at extraordinary savings. With over 2,000 stores across the country, we are committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Job Summary:

We are seeking an Area Supervisor to join our Store Leadership team. As a key member of our store operations, you will be responsible for supervising Associates, maintaining a friendly and easy-to-shop environment, and executing company operational processes. If you have excellent communication skills, prior customer service and supervisory experience, and are fluent in English, we encourage you to apply.

Responsibilities:

  • Maintaining Safe & Secure Environments: Ensure a safe and secure shopping environment for all customers and associates by identifying and correcting any unsafe conditions or practices.
  • Customer Service: Provide exceptional customer service by treating all customers and associates with respect, courtesy, and professionalism.
  • Personal and Store Brand: Represent and support the Ross brand by maintaining a professional appearance and adhering to company dress code policies.
  • General Merchandising: Recover, size, and markdown merchandise to company standards through teaching, assigning tasks, and following up on best practices.
  • Loss Prevention: Understand and comply with loss prevention awareness programs, maintain a high level of awareness on the sales floor, and identify potential losses due to damage.
  • Front End Supervision and Operations: Execute company best practices, train and coach associates on cash registers, shortage control policies, and other front-end procedures.
  • Fitting Rooms: Maintain the cleanliness and organization of fitting rooms, ensure garment tags are audited and accounted for, and enforce go-back compliance.
  • Administrative Duties: Conduct cash pulls and bank deposits according to company policy, manage payroll administration, and perform other duties as assigned by the store manager.

Required Skills and Qualifications:

  • Excellent verbal communication skills
  • Fluency in English
  • Prior customer service and supervisory experience preferred
  • Familiarity with point-of-sale equipment and applications
  • Ability to perform basic mathematical calculations commonly used in retail environments

Estimated Salary Range: $15.50-$16.50 per hour, based on factors such as experience, skills, and qualifications.

Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, employee stock purchase program, college discounts, and more.



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