Customer Service Ambassador

4 weeks ago


Wyomissing, Pennsylvania, United States Russell Tobin Full time
Job Summary

At Russell Tobin, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve their issues in a timely and professional manner.
  • Issue Resolution: Identify and resolve customer complaints and issues in a fair and efficient manner.
  • Communication: Communicate with customers through various channels, including phone, email, and chat.
  • Documentation: Maintain accurate records of customer interactions and transactions.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 0-2 years of customer service experience required.
  • Skills: Excellent communication and interpersonal skills, ability to work independently, and previous experience with computer applications.
Benefits

As a valued member of our team, you will be eligible for comprehensive healthcare coverage, supplemental coverage, 401(k) retirement savings, life and disability insurance, and employee assistance programs.



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