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Store Manager

2 months ago

Wyomissing, Pennsylvania, United States IHOP Full time

Job Summary:

We are seeking an experienced and skilled Store Manager to lead our retail store team at IHOP. As a Store Manager, you will be responsible for the overall performance of the store, including sales, customer service, and staff management.

Key Responsibilities:

  • Store Operations: Oversee the day-to-day operations of the store, ensuring that all aspects of the business are running smoothly and efficiently.
  • Customer Service: Provide exceptional customer service, ensuring that customers have a positive experience in the store.
  • Staff Management: Recruit, train, and supervise a team of sales associates and management staff to ensure that they are meeting sales targets and providing excellent customer service.
  • Financial Management: Manage the store's budget, including inventory, labor costs, and expenses.
  • Inventory Management: Oversee the receipt, storage, and sale of inventory, ensuring that stock levels are maintained and that products are rotated regularly.
  • Marketing and Promotions: Develop and implement marketing and promotional plans to drive sales and increase customer engagement.
  • Compliance: Ensure that the store is in compliance with all relevant laws and regulations, including health and safety standards.

Requirements:

  • Commercial Awareness: Strong understanding of commercial principles and practices.
  • Leadership Skills: Proven ability to lead and motivate a team to achieve sales targets and provide excellent customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, staff, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
  • Time Management Skills: Ability to manage multiple tasks and priorities, with a focus on delivering results in a fast-paced environment.

About IHOP:

International House of Pancakes (IHOP) is a leading restaurant chain that has been making people smile since 1958. We are committed to providing our customers with a warm and welcoming dining experience, and we are seeking a Store Manager who shares our values and is passionate about delivering exceptional customer service.