Enrollment Services Specialist
2 weeks ago
WHO WE'RE LOOKING FOR:
We seek a dedicated and enthusiastic individual who is eager to develop professionally. This role involves delivering timely and professional assistance to employees and human resources representatives concerning enrollment processes. Key responsibilities include:
- Processing terminations for members and dependents, including timely issuance of COBRA notifications.
- Providing exceptional support to client HR representatives.
- Entering new hires, updates, and terminations into the system.
- Communicating with prescription benefit providers to implement changes and resolve issues.
- Managing and following up on age-out notifications.
- Completing various special projects as assigned.
WORK ENVIRONMENT:
This position is based in a collaborative office environment.
QUALIFICATIONS AND SKILLS:
- Strong customer service orientation.
- Effective communication skills, both verbal and written.
- Excellent organizational abilities.
- Proficiency in Microsoft Office Suite and claims management systems.
- Ability to interact courteously over the phone.
EDUCATIONAL BACKGROUND:
A High School Diploma or General Education Degree (GED) is required, along with six to twelve months of relevant experience or training, or an equivalent combination of education and experience.
BENEFITS:
- Generous paid time off and holidays.
- Support for work-life balance.
- Comprehensive medical, dental, and vision coverage.
- Healthcare spending or reimbursement accounts such as HSA or FSA.
- Employer-sponsored core benefits including life insurance, short-term disability, long-term disability, and employee assistance programs.
- 401k plan with company matching.
- Numerous company-sponsored employee engagement events.
- Opportunities for career advancement within the organization.
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