Residential Electrical Technician

1 week ago

Buffalo, New York, United States T-Mark Plumbing, Heating, Cooling, and Electric Full time

Welcome to T-Mark Plumbing, Heating, Cooling, and Electrical, where our mission is to blend passion with purpose, creating a workplace that fosters growth and community.

As you enter our organization, you will immediately sense the supportive, family-oriented environment that defines our culture. We take pride in our longstanding tradition of providing outstanding service and exceeding the expectations of our clients, driven by our unwavering commitment to achieving 100% customer satisfaction.

We are currently on the lookout for talented Residential Electrical Technicians to join our dedicated team.

In this role, you will have the chance to demonstrate your skills, engage in stimulating projects, and positively impact the lives of our customers.

Your responsibilities will include:

  • Diagnosing, installing, and repairing electrical systems in residential settings.
  • Wiring HVAC power and control systems.
  • Delivering exceptional customer service.
  • Managing inventory of tools, parts, and safety equipment in your vehicle.
  • Traveling to various job sites and coordinating with dispatchers to maintain the schedule.
  • Securing customer approval for payment upon job completion.
  • Meeting sales targets and assisting customers in evaluating repair versus replacement options.
  • Generating and scheduling consultations for replacements as needed.
  • Achieving high customer satisfaction through feedback and surveys.

What We Offer:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Company vehicle, gas card, cell phone, and tablet.
  • 401(k) plan with company matching.
  • A family-oriented culture that values teamwork and support.
  • Flexible scheduling to promote work-life balance.
  • Opportunities for continuous learning and professional development.

Join us for engaging company events that foster camaraderie and allow you to connect with your colleagues outside of work.

Key Performance Indicators:

  • Customer Satisfaction: Maintain a high rate of satisfaction through surveys and prompt resolution of concerns.
  • First-Time Completion: Accurately diagnose issues and complete repairs on the first visit.
  • Response Time: Adhere to defined time frames for service requests.
  • Service Revenue Generation: Meet or exceed monthly revenue targets.
  • Installation Quality: Ensure high standards of installation quality.
  • Technical Proficiency: Stay updated on industry best practices and enhance skills through training.
  • Safety Adherence: Follow all safety protocols to maintain a perfect safety record.
  • Team Collaboration: Work together with team members to create a positive work environment.

If you are ready to advance your career in a company that values excellence, integrity, and teamwork, consider joining T-Mark Plumbing, Heating, Cooling, and Electrical.

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