Clinical Care Transition Specialist

4 days ago

Houston, Texas, United States Option Care Health Full time
Job Title: Clinical Care Transition Specialist

At Option Care Health, we are committed to providing exceptional care to our patients. As a Clinical Care Transition Specialist, you will play a critical role in ensuring seamless transitions from hospital to home or alternative site care.

Job Summary:

The Clinical Care Transition Specialist is responsible for educating patients, their families, and facility staff about the services and products provided by Option Care Health. This includes assessing patients, gathering preadmission information, and collaborating with internal and external partners to ensure quality of service and implementation of an effective treatment plan.

Key Responsibilities:
  • Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
  • Serves as key point of contact and representative of Option Care Health to provide education, assistance, and service to referral sources.
  • Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients.
  • Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
  • Uses sales techniques to educate patients, their families, and the facility staff about the services and products provided by Option Care Health.
  • Provides hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
  • Effectively communicates with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan.
  • Responsible for collecting, reviewing, and completing pre-admission information and securing related signoff.
  • Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
  • Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care Health.
  • Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
  • Reviews the patient's medical record to obtain both pertinent medical history and primary/secondary insurance payor information and communicates this to patient registration department.
  • Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
  • Participates with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing.
  • Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care Health information.
  • Provides oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
  • Serves as a point of contact, coordination, and communication with other providers.
  • Makes arrangements for any special medical supplies or appliances to be available.
Requirements:
  • Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
  • Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
  • Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
  • Basic PC skills: able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
  • Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
  • Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits, and multiple hospitals.
Preferred Qualifications:
  • Hands-on home or alternate site infusion or discharge planning experience.
  • Experience growing service provider partnerships.
Benefits:
  • 401k.
  • Dental Insurance.
  • Disability Insurance.
  • Health Insurance.
  • Life Insurance.
  • Paid Time off.
  • Vision Insurance.

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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