Account Manager, Mid-Market

2 days ago

Austin, Texas, United States Rippling Full time
About Rippling

Rippling is a unified workforce platform that streamlines HR and IT processes for businesses.

By connecting all business systems to a single source of truth for employee data, Rippling automates manual work and simplifies employee onboarding.

With Rippling, you can set up new employees' payroll, health insurance, work computers, and third-party apps in just 90 seconds.

Rippling has raised $1.2B from top investors and was named one of America's best startup employers by Forbes.

The Role

We're seeking a self-driven, growth-minded Account Manager to join our hybrid-remote US-based team.

As an Account Manager at Rippling, you'll be responsible for customer requests and lead initiatives to meet company objectives for customer adoption, retention, and revenue growth.

Account managers in our Mid-Market segment own revenue retention and growth of one of our fastest-growing customer segments.

Key Responsibilities
  • Proactively engage customers via key lifecycle events
  • Consult with clients to understand their HR, IT, Finance, and global workforce management needs
  • Navigate sales processes by building relationships with multiple stakeholders
  • Negotiate and coordinate customer procurement and contract execution
  • Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals
  • Develop and demonstrate a broad knowledge of current and new Rippling products
  • Partner with cross-functional teams to ensure customer success and secure long-term commitments
Requirements
  • 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades
  • Competitive and creative drive to win over customers
  • Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
  • Proven success building and maintaining long-term commercial relationships
  • Highly effective communicator with good people instincts
  • Highly organized, self-motivated, and detail-oriented
  • High integrity and enthusiasm for building a great company
What We Offer

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity.

The On-Target Earnings for US-based employees will be aligned with one of the ranges below based on location.

Tier 1: $160,000/year

Tier 2: $150,000/year

Tier 3: $150,000/year

A variety of factors are considered when determining someone's compensation, including professional background, experience, and location.

Final offer amounts may vary from the amounts listed above.

Commission is not guaranteed.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

For office-based employees, Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

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