Customer Service Host
2 weeks ago
**Customer Service Host Job Description**
We are seeking a Customer Service Host to join our team at Home2 Suites Lewisville. In this role, you will be responsible for providing exceptional customer service, resolving guest complaints, and ensuring that all guests have a positive experience at our hotel.
**Key Responsibilities:**
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Maintain accurate records and reports, including guest information and hotel statistics.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas are clean and well-maintained.
- Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
**Requirements:
- High school diploma or equivalent required; college coursework in hospitality or related field preferred.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and adapt to changing situations.
- Basic math skills and accuracy with handling cash and credit transactions.
**Estimated Salary:** $45,000 - $65,000 per year, based on experience.
**Benefits:*
- Competitive salary and benefits package.
- Paid time off and holidays.
- Opportunities for career advancement and professional growth.
**Our Location:**
Home2 Suites Lewisville is conveniently located off I-35, just 11 miles from DFW Airport. We offer easy access to shopping, dining, and entertainment options, as well as outdoor activities like hiking and biking.
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