Customer Experience Manager

3 days ago


Lewisville, Texas, United States Emergency Plumbing Service Full time
Emergency Plumbing Service is a leading commercial service plumbing provider in North Texas. As a Custome... read more about the role here.

We're looking for a skilled professional to join our team as a Customer Relationship Manager. This is a unique opportunity to make a real difference in the lives of our customers, who are at the heart of everything we do. With a competitive salary of approximately $70,000 per year, you'll have the chance to grow your career while delivering exceptional results.

Key responsibilities include:
  • Building Relationships: Establish deep, trusting relationships with our customers by understanding their needs, preferences, and challenges.
  • Personalized Customer Care: Handle all personal interactions with professionalism, empathy, and a customer-first attitude.
  • Advocacy and Problem Solving: Act as the customer's best advocate, especially during challenging situations.
The ideal candidate will possess:
  • Empathy and Communication Skills: Ability to understand and articulate customer needs.
  • Problem-Solving Mindset: Strong critical thinking skills, with the ability to remain calm and solution-oriented under pressure.
  • Customer-Centric Focus: A passion for putting customers first, with a commitment to delivering exceptional service at every interaction.
Benefits include:
  • Comprehensive Health Care
  • Dental Plan
  • Paid Vacation Time
  • Paid Time Off (PTO)
Emergency Plumbing Service offers a collaborative work environment, opportunities for growth, and the chance to make a meaningful impact in the lives of our customers.

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