Customer Support Specialist I

2 weeks ago

Fulshear, Texas, United States City of Fulshear, TX Full time
Salary: $39, $42,910.40 Annually

Location: Fulshear, TX

Job Type: Full time

Department: Public Works

Division: Utility Services

General Overview

Welcome to the career page for the City of Fulshear, a vibrant and expanding municipality in Fort Bend County, Texas. Our city is dedicated to delivering outstanding services to our residents while upholding a high standard of living. We are in search of committed individuals who share our enthusiasm for community service and aspire to make a meaningful difference. As a member of the City of Fulshear, you will have the chance to work in a collaborative and supportive environment, contributing to the city's overall success.

Position Summary

Under the general guidance of the division supervisor, this role entails a range of responsibilities based on assignments. The Customer Support Specialist I serves as the first point of contact for visitors, managing inquiries via phone, email, and in-person interactions. Responsibilities include maintaining and updating records, databases, and files. This position is highly visible and requires effective problem-solving abilities, particularly in challenging situations. No supervisory responsibilities are associated with this role.

Key Responsibilities

Essential functions may include, but are not limited to, the following:
  • Addressing public inquiries and providing information and customer service to the community; directing calls and visitors to the appropriate personnel or department.
  • Assisting in the interpretation of city policies and department-specific guidelines for customers.
  • Monitoring the front lobby to ensure a well-organized, safe, and welcoming environment, while reporting maintenance issues as necessary.
  • Processing and preparing receipts for collected funds.
  • Balancing cash drawers and preparing bank deposits.
  • Assisting with citation information for the Municipal Court.
  • Analyzing utility account information to support the Utility Division.
  • Reviewing permit applications to assist the Planning Department.
  • Ensuring the proper handling of sensitive and confidential information.
  • Maintaining regular attendance during assigned work hours.
  • This position is essential during emergencies and may require performing duties outside the usual scope of work.
Physical Requirements and Work Environment

The physical demands and environmental conditions necessary for this role include the ability to remain stationary for 50% of the time, occasional standing, reaching, climbing, stooping, kneeling, crouching, or crawling, and the ability to lift and/or move up to 15 pounds. This position requires constant use of computers, phones, and other office equipment, with potential repetitive motions such as typing and data entry.

Qualifications

Education and Experience:
High school diploma or GED equivalent, along with two years of experience in general office work, customer service, and cash handling.

Knowledge, Skills, and Abilities:
  • Understanding of city policies and procedures.
  • Knowledge of customer service practices and general office procedures.
  • Proficiency in using computers and related software.
  • Ability to communicate effectively, both verbally and in writing.
  • Capacity to resolve customer complaints and concerns.
  • Strong organizational and multitasking skills.
  • Ability to establish and maintain cooperative working relationships.
Licenses and Certifications:
  • Valid State of Texas Driver License.
  • Must pass a pre-employment drug screen and background checks.
Benefits Overview
The City of Fulshear offers a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, long-term disability, flexible spending options, retirement plans, and paid leave. Additional benefits include professional development opportunities and tuition reimbursement for continuing education.

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