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Retail Customer Support Specialist

2 months ago

Fulshear, Texas, United States Ace Hardware Full time
Position Overview:
We are looking for enthusiastic, approachable, and supportive individuals to greet and assist customers. While prior experience in hardware and a passion for DIY projects is beneficial, it is not mandatory as we offer comprehensive training.

About Us:
At Ace Hardware, we pride ourselves on being independently owned and dedicated to serving our community. Making a positive impact in the lives of our neighbors is our top priority.

Join us in helping customers with their projects while enjoying a dynamic and enjoyable work environment.


Our Commitment:
We strive to exceed customer expectations and aim to build a team that shares this commitment. Ace Hardware is an Equal Opportunity Employer and maintains a drug-free workplace.

Key Responsibilities:
  • Deliver exceptional customer service and foster a customer-centric culture.
  • Maintain high ethical standards and build respectful relationships with team members and customers.
  • Work collaboratively as part of a team while interacting with diverse individuals, including customers, vendors, and corporate representatives.
  • Perform tasks that may involve exposure to various environmental conditions.
  • Engage in physical activities such as lifting, reaching, and standing for extended periods.

Regular attendance and the ability to lift up to 60 lbs are essential. Flexibility to work evenings, weekends, and holidays is required. Bilingual (Spanish) communication skills are a plus.


Work-Life Balance:
We value your personal time and strive to create a work environment that respects your life outside of work. Our scheduling is done in advance to help you plan accordingly.

Growth Opportunities:
Are you knowledgeable about hardware? Bring your expertise, and we will provide you with new learning experiences. If you have a helpful attitude, we will equip you with the skills necessary for success in the hardware industry.

What to Expect:

In this role, you will interact directly with customers, welcoming them, addressing their inquiries, and assisting them in finding everything they need for their projects in one visit. We will provide training to ensure your success.

If you thrive in a fast-paced and energetic environment, you will find that time flies here. Ace Hardware reserves the right to modify job responsibilities as needed.