Technical Help Desk Analyst

4 days ago


Jackson, Mississippi, United States Niche B2B Services Company..ion Resistant.. Brand Name Clients Full time

We are looking for a skilled Technical Help Desk Analyst to join our team at Niche B2B Services Company. As a key member of our organization, you will be responsible for providing high-quality technical support to our clients, ensuring seamless connectivity and resolving complex issues efficiently.

**Key Responsibilities:**

  • Provide technical support to clients via phone, email, and remote access
  • Analyze and resolve complex technical issues related to network connectivity, software applications, and hardware configuration
  • Collaborate with internal teams to ensure effective communication and issue resolution
  • Document and track support requests using our help-desk logging system

**Requirements:

  • At least 2-5 years of experience in a similar help desk support role
  • Strong understanding of network connectivity, Windows administration, and Office 365
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with frequent user support

**Preferred Qualifications:

  • A+, Network+, or CompTIA certification
  • Experience working with help-desk ticketing systems
  • Knowledge of mobile device management and Wi-Fi connectivity

**Why Join Us?

  • Competitive salary range: $60,000 - $80,000 per year
  • Stable and growing company with a strong history of internal promotions
  • Collaborative team environment focused on leveraging technology to increase revenue and save time


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