Technical Help Desk Analyst
4 days ago
We are looking for a skilled Technical Help Desk Analyst to join our team at Niche B2B Services Company. As a key member of our organization, you will be responsible for providing high-quality technical support to our clients, ensuring seamless connectivity and resolving complex issues efficiently.
**Key Responsibilities:**
- Provide technical support to clients via phone, email, and remote access
- Analyze and resolve complex technical issues related to network connectivity, software applications, and hardware configuration
- Collaborate with internal teams to ensure effective communication and issue resolution
- Document and track support requests using our help-desk logging system
**Requirements:
- At least 2-5 years of experience in a similar help desk support role
- Strong understanding of network connectivity, Windows administration, and Office 365
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with frequent user support
**Preferred Qualifications:
- A+, Network+, or CompTIA certification
- Experience working with help-desk ticketing systems
- Knowledge of mobile device management and Wi-Fi connectivity
**Why Join Us?
- Competitive salary range: $60,000 - $80,000 per year
- Stable and growing company with a strong history of internal promotions
- Collaborative team environment focused on leveraging technology to increase revenue and save time
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