Customer Success Strategist

2 days ago

Atlanta, Georgia, United States OneTrust Full time
About the Role

We are seeking a highly skilled Customer Success Architect to join our team at OneTrust. As a strategic advisor, you will work closely with our Privacy/GRC/Compliance product portfolio to ensure strategic success and achieve value for our customers.

Key Responsibilities
  • Establish trusted advisor relationships with senior business and technology leaders.
  • Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
  • Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
  • Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
  • Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
  • Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
  • Translate and implement strategic needs into practical OneTrust technology-driven solutions.
  • Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
  • Effectively present to both implementation teams and C-level executives, earning their trust.
  • Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
  • Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
  • Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
  • Engage with customers to build long-term strategic relationships and ensure ongoing success.
  • Mentor less experienced team members and customers to enhance their strategic skills and understanding.
  • Establish structured feedback loops with customers to continuously improve OneTrust products and services.
Requirements
  • Demonstrated ability in leadership, mentorship, and organizational behavior.
  • Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
  • Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
  • Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
  • Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
  • Excellent written and verbal communication skills, including strong presentation abilities.
  • Ability to work independently, prioritize, multitask, and perform effectively under pressure.
  • Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
  • In-depth knowledge of OneTrust products and their application in managing business operations.
  • Experience with cloud architecture, multi-tenancy, and multi-tiered infrastructure.
  • Technical skills in cloud architecture, containerization, scripting, and database management.
  • Experience with large-scale, technologically complex accounts.
  • Understanding of public cloud infrastructure (AWS, Azure, Google Cloud).
  • Certifications such as CIPP/E, CIPM, CIPP/US, CIPT, FIP, GRCP, GRCA, CRISC, or CTPRP.
About OneTrust

OneTrust is a leading provider of trust, privacy, and security solutions. We empower organizations to drive innovation responsibly while mitigating risks. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more.

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