Customer Success Strategist

1 week ago


Atlanta, Georgia, United States Manhattan Associates Full time
Customer Success Manager Role

We're seeking a seasoned professional to join our team as a Customer Success Manager. As a key member of our support team, you'll be responsible for ensuring the successful implementation and ongoing support of our supply chain commerce technology solutions.

Key Responsibilities
  • Act as the primary advocate for our customers, orchestrating the balance between their needs and our fiscal responsibilities.
  • Develop and maintain relationships with senior customer contacts at the corporate and site level, ensuring consistent, high-quality support and service.
  • Participate in the execution and completion of information technology solutions projects, assuming responsibility for the overall success of post-implementation support and service.
  • Have a working knowledge of budgets, labor planning/resourcing, and coordination of activities between client and company personnel.
  • Maintain ongoing open communication with key customer contacts to ensure they're satisfied with the support and operational improvements services being delivered.
  • Compile and report out on ROI of completed Operational Improvement Projects.
Requirements
  • Four-year bachelor's or foreign equivalent degree in computer science, engineering, business, or related field.
  • 2 years of experience developing, supporting, or implementing application software.
  • 1 year of experience with database troubleshooting or developing in SQL or related relational database.
  • Requires up to 50% travel.
Preferred Skills
  • Strong written and oral communication skills; ability to communicate with internal and external C-level Executives.
  • Skilled at analytical, problem solving.
  • Has ability to influence / control dynamic situations.
  • Strong focus on leadership, processes, client management and client satisfaction.
  • Basic knowledge of operational flow of a DC.

We're committed to diversity and inclusion, and we're proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran.



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