End-User Technical Support Expert

4 days ago


Florham Park, New Jersey, United States Worldwide TechServices Full time

Job Title: End-User Technical Support Expert

Job Summary: We are seeking an experienced End-User Technical Support Expert to join our team at Worldwide TechServices. The successful candidate will provide exceptional technical support to our clients, ensuring they receive timely and effective resolutions to their IT issues.

About the Role:

We are looking for an individual with a strong background in technical support and excellent communication skills. As an End-User Technical Support Expert, you will be responsible for:

  • Providing technical assistance via phone, email, or in-person;
  • Troubleshooting and resolving complex technical issues related to PC's, desktops, laptops, tablets, and printers;
  • Responding to change management requests and performing IMAC activities;
  • Meeting established customer service satisfaction levels and operational metrics.

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent;
  • Excellent communication and problem-solving skills;
  • Strong knowledge of computer systems and hardware;
  • The ability to work independently and as part of a team;
  • Availability to work a flexible schedule, including evenings and weekends.

Compensation:

We offer a competitive salary of $70,000 - $90,000 per annum, depending on experience, plus a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.



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