Desktop Support Specialist
3 days ago
About Celularity
Celularity is a biotechnology company that specializes in developing off-the-shelf placental-derived allogeneic cell therapies for the treatment of various diseases, including cancer and immune and infectious diseases.
As a Desktop Support Technician at Celularity, you will play a vital role in providing responsive and high-quality customer support to end users companywide. Your primary responsibilities will include installing, configuring, testing, maintaining, upgrading, and troubleshooting workstation computers and peripheral devices.
Key Responsibilities
- Provide hardware and software support services for computer users, ensuring problems are managed and resolved in a timely and professional manner.
- Install, configure, test, maintain, upgrade, and troubleshoot workstation computers and peripheral devices, as well as server operating systems and services.
- Provide software support by completing software installations and assisting users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
- Establish and maintain user accounts, user-related network resources, and security access protocols and systems.
- Work with ticketing systems to manage user requests and support.
- Provide remote support to users nationwide using remote support tools over the phone.
- Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
- Administer user accounts in Microsoft Active Directory and Office 365.
- Tier I support of Single Sign On, Multi Factor Authentication, Office 365 systems (Skype for Business/Teams, Cloud PBX, Cloud Conference Calling, Exchange Online, and SharePoint online).
- Maintain accurate asset management by maintaining records of all systems in production, in stock, or retired.
- Set up, maintain, and troubleshoot A/V equipment to ensure smooth operation for meetings, presentations, and executive boardroom sessions.
- Assist in setting up IT systems and rooms for internal and external audits.
- Provide exceptional, personalized IT support to the C-Suite, addressing issues quickly and discreetly.
- Adhere to, update, and create SOPs for day-to-day operations.
- Design and prepare technical reports, presentations, or briefs.
Requirements
- Minimum of a bachelor's degree or equivalent work-related experience.
- 3+ years of directly related experience.
- Microsoft technology stack expertise, including Active Directory 2012, Windows 8.1-10+, Office 365 E3-E5, and Microsoft Office 2013+.
- Imaging Systems for deploying desktop images.
- Experience assisting employees of varying levels of computer expertise and ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
- Ability to diagnose and repair problems with computers, peripheral devices, and network-related equipment.
- Ability to think logically and analyze technical information, including written manuals, computer/equipment mechanisms, and parts.
Preferred Qualifications
- MCT or better preferred.
Working Conditions
- Open office environment.
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