Senior ServiceNow Technical Documentation Specialist

5 days ago


Ridgefield Park, New Jersey, United States Samsung SDS America Full time
ServiceNow Technical Writer

We are seeking a highly skilled ServiceNow Technical Writer to join our team at Samsung SDS America. This role will play a crucial part in the development and dissemination of comprehensive, user-friendly documentation for our platform product based on ServiceNow technology.

Job Summary:

The ideal candidate will possess a strong blend of technical understanding, writing proficiency, instructional design capability, and with a proven ability to translate complex information into clear, concise content and deliver engaging and effective documents across diverse audiences.

Responsibilities:

  • Documentation Development:
  • Create, update, and maintain tailored documentation for various personas including end-users, managers, admins, solution consultants, and developers. Documentation includes product guides, FAQ, release notes
  • Ensure all documentation is technically accurate, clear, consistent, and easily understandable
  • Develop and manage a technical knowledge base that serves as a resource for in-depth technical information
  • Incorporate visual aids, diagrams, and charts to support textual content and facilitate better understanding

Collaboration and Communication:

  • Work closely with product management, development teams, and customer service to ensure documentation and training materials align with user needs and product evolution
  • Engage with users and stakeholders across various levels to gather feedback and enhance documentation and training efficacy
  • Act as a liaison between technical teams and non-technical users, facilitating clear and effective communication of complex concepts

Requirements:

  • Bachelor's degree in Technical Writing, Education, Communication, or a related field (or equivalent experience)
  • 5+ years of proven experience in technical writing in a technical or complex product environment
  • Experience in writing technical documentation for software platforms (e.g. API documentation)
  • Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control
  • Excellent written and verbal communication skills, with a keen eye for detail
  • Strong ability to translate complex technical information into clear, user-friendly language
  • Proficiency with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
  • Strong organizational and project management skills, with the ability to manage multiple projects simultaneously
  • Business traveling up to ~25%

Preferred Qualifications:

  • Experience in documentation/training of ServiceNow product
  • Understanding of Enterprise Mobility Eco-System
  • Certification in technical writing or instructional design
  • Knowledge of multimedia and graphic design tools

Compensation and Benefits:

Samsung SDS America offers a competitive salary range of $120,000 - $160,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, vision, and prescription coverage, 401K match, parental leave, and flexible spending accounts.

About Us:

Samsung SDS America is an equal opportunity employer committed to diversity and inclusion. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed. If you are passionate about technology and driven by innovation, we encourage you to apply for this exciting opportunity.



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