Computer Support Specialist

2 weeks ago

Urbandale, Iowa, United States Rose International Full time
Job Summary

We are seeking a highly skilled Computer Support Associate to join our team at Rose International. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their computing environment runs smoothly and efficiently.

Key Responsibilities
  • Provide basic day-to-day operational support for a computing environment, following established procedures.
  • Perform standard processes or operations that are highly stable and/or relatively consistent in how to fix.
  • Manage onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server/network teams.
  • Support conference rooms, asset lifecycle management, and computer deployments for unit customers.
  • Document recording and/or distributing information, including updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
  • Effective e-mail communications and ability to create and maintain basic documents/records, including contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance, or other service records, and handling standard facilities administration requests.
  • Recognize problems with the processes/operations supported and resolve them with pre-established and documented solutions, reporting to others those problems that fall outside the scope of established procedures.
  • Maintain equipment, supplies, data supporting processes or operations, including scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Requirements
  • 1 year minimum of experience in a similar role.
  • Good communication and ability/desire to learn.
  • Manager is open to recent grads.
Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law.

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