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Customer Service Specialist

2 months ago

Bedford, New Hampshire, United States Blo Blow Dry Bar Full time
Position Overview

Compensation

$13 per hour plus commission

Employment Type

Part-time - Availability required during late afternoons, evenings, and weekends

Full Position Description

Blo Blow Dry Bar in Bedford, NH is on the lookout for exceptional Receptionists to enhance our team. We prioritize education and professional growth, investing in our receptionists through comprehensive sales training, leadership development, and product expertise.

Benefits and Incentives:

• Competitive hourly wage plus commission ($13-$14 per hour)

• Earnings from retail and salon product sales

• Paid training sessions

• Performance-driven rewards and incentives

• Additional perks: complimentary beauty services (blowouts, makeup), product discounts, opportunities for stylist career progression, travel experiences, and brand promotion through international social media channels

What Makes Us Stand Out:
  • As a leader in the industry, Blo boasts over 100 locations across North America and continues to expand.
  • We partner with top-tier brands such as UNITE hair care, Color Wow, and Glo Skin Beauty, who share our commitment to supporting our salon staff.
  • We are dedicated to our Blo family, offering ongoing training, skill enhancement, and career advancement opportunities.
What We Value in You:
  • Willingness to work weekends and flexibility in scheduling
  • A passion for making clients feel beautiful, valued, and special
  • Ability to collaborate effectively with stylists in a vibrant, professional environment
  • Commitment to maintaining a clean and organized salon space
  • Responsibility for delivering an exceptional Guest experience
  • Comfort with scheduling and booking software
  • Management of appointment calendars to optimize scheduling and maximize bookings
  • Enthusiasm for discussing and selling beauty products and services to clients
  • Support for a team of hair stylists and beauty professionals
Essential Qualifications:
  • Availability to work weekends (Fridays and Saturdays) and flexibility during peak hours
  • A genuine interest in the beauty and cosmetology industry, with a focus on enhancing client experiences
  • Previous salon experience is a plus
  • Strong technical skills and proficiency with Mac computers
Key Responsibilities:
  • Serve as the first and last point of contact for Guests, embodying the Blo brand
  • Exhibit professionalism, friendliness, and tact, effectively managing challenging situations to enhance the Guest experience
  • Contribute to a professional, clean, and enjoyable work atmosphere
  • Engage in ongoing training and skill development
  • Opportunity for advancement to shift leader or management roles