Customer Service Leader

1 day ago


Bedford, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

As a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our store, and your role will be crucial in maintaining a clean, safe, and welcoming environment for our customers and associates.

Key Responsibilities

Provide exceptional customer service and resolve customer complaints in a timely and professional manner
Maintain a clean and safe store environment, including the front end and service desk areas
Assign tasks to front end and service desk associates during idle periods
Assist with special projects and perform other duties as assigned by supervision
Support and comply with all company safety standards and policies

Requirements

Effective communication and customer service skills
Ability to work in a fast-paced environment and adapt to changing situations
Demonstrated ability to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service desk/kiosk functions

Preferred Requirements

Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
Handle cash pickups and change orders as requested and log as required
Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages
Provide customers and associates with hassle-free refunds while applying all applicable guarantees
Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Working Conditions

Perform repetitive hand and arm motions while standing/walking the majority of the shift
Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion
Push or pull up to 75 pounds on occasion
Work in and out of inclement weather when necessary
Gather up to five shopping carts and push them to designated areas
Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Have sufficient visual acuity to check identification cards, checks, invoices and other written documents

Salary Range

$26.20 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law

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