Senior Operations Manager

3 weeks ago

Salem, Oregon, United States Inmar Intelligence Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to join our team at Inmar Intelligence. As a key member of our PFM organization, you will be responsible for managing the daily operations of our client service team and ensuring that they deliver accurate and timely service to clients based on their specific service requirements and Service Level Agreement (SLA).

Key Responsibilities:

  • Leadership:
  • Develop and implement processes to ensure the delivery of consistent high-quality cost-efficient service
  • Train and lead associates to ensure their day-to-day activities align with client deliverables
  • Work effectively across the PFM organization to efficiently and effectively problem-solve operational issues prior to those issues impacting clients
  • Strategic:
  • Understand client business goals and key deliverables outside day-to-day service requirements
  • Support the CDM/CDD (sales team) as necessary to ensure those key goals/deliverables are met
  • Influence:
  • Serve as lead and/or facilitator for projects
  • Recommend and implement best practices for transaction processing
  • Operational:
  • Effectively adjust workload balance based on changing day-to-day priorities as dictated by client demands
  • Develop processes and procedures to maintain and monitor open balances at acceptable levels
  • Administrative:
  • Ensure accurate and timely responses to client inquiries
  • Escalate issues to immediate manager and above as necessary to ensure issues don't evolve into a deterioration of service to the client

Requirements:

  • At least four years of relevant experience involving customer service, computer usage, data entry, and data analysis
  • Ability to reconcile bank statements and subsidiary systems
  • Ability to analyze transactions, detect, and avoid errors
  • Ability to perform detailed work with numerical data and make mathematical computations rapidly and accurately
  • Ability to prepare and analyze complex financial reports and records
  • Ability to create documents requiring accuracy and confidential handling
  • Ability to maintain detailed, accurate records and files
  • Ability to organize tasks and time to ensure timely completion of all projects
  • Ability to proceed independently and carry out assignments to completion with minimal instruction
  • Ability to use good judgment in recognizing scope of authority
  • Ability to facilitate communications and problem-solve
  • Ability to establish and maintain good working relationships internally and with clients
  • Ability to travel independently
  • Knowledge of generally accepted accounting principles
  • Knowledge of accounting procedures on automated systems
  • Intermediate-level proficiency using MS Excel and MS Word
  • Knowledge of computer systems and report generation (AS/400 knowledge preferred)
  • Knowledge of servicing business accounts

Physical Demands:

  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus

Safety:

  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards

As an Inmar Associate, you:

  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements, and exceed their expectations
  • Treat clients and teammates with courtesy, consideration, and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client
  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information, and achieve results
  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability
  • Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service, and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes

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