Senior Enterprise Operations Specialist

4 weeks ago


Salem, Oregon, United States State of Oregon Full time
Job Summary:

We are seeking a highly skilled Senior Enterprise Operations Specialist to join our team at the State of Oregon. As a key member of our Enterprise Operations team, you will play a critical role in maintaining the stability and performance of our state IT systems.

Key Responsibilities:

  • Plan, develop, implement, and maintain our Enterprise monitoring systems in support of Data Center Services (DCS) 24/7 operations.
  • Analyze trends and metrics to anticipate potential problems and collaborate with cross-functional teams to resolve incidents and improve monitoring processes.
  • Create and maintain documentation related to monitoring procedures and configurations.
  • Design dashboards, views, and alerts for use by all DCS technical teams.

Requirements:

  • Seven (7) years of information systems experience in enterprise-class infrastructure systems design or product management, or utilization of an enterprise monitoring solution to provide analysis, interpretation, and visualization of enterprise performance.
  • Associate's degree or higher in Computer Science, Information Technology, or related field, or completion of a two (2) year accredited vocational training program in information technology or related field.
  • Experience and fluency using monitoring tools to support Incident Management and advanced network troubleshooting.
  • Familiarity with data center operations, complex network environments, cloud platforms, and cyber security practices.
  • Fluency in IT service management frameworks such as ITIL, continuous improvement, and/or software development lifecycle.

Preferred Attributes:

  • Demonstrated ability to lead and navigate cross-functional teams through root cause analysis using observable facts and data.
  • Self-motivated with the ability to work with little guidance when performing architectural technology functions.
  • Innovative and able to work with considerable independence within the context of a team environment and a network of relationships.

Benefits of Joining Our Team:

  • Flexible work schedule for better work/life balance.
  • Strong job satisfaction working in a highly team-oriented environment.
  • Advancement and learning opportunities that will help grow your career with the State of Oregon.

Additional Details:

  • Employee is required to possess and maintain a valid driver's license issued by the state where the employee resides or provide an acceptable alternate mode of transportation.
  • Employee is required to obtain and maintain CJIS clearance.
  • Finalists will be subject to a computerized criminal history check.


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