Hospice Intake Coordinator
2 weeks ago
We are seeking a skilled Hospice Intake Coordinator to join our team at BrightSpring Health Services. As a key member of our hospice operations team, you will play a critical role in ensuring seamless transitions for patients and families.
Key Responsibilities- Coordinate all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources.
- Complete the intake process from initial referral contact to hospice admission, ensuring a smooth transition for patients and families.
- Utilize clinical knowledge to triage incoming referrals, determine necessity of timely initiation of care, and coordinate services with multiple healthcare providers.
- Communicate directly with patients and families to ensure acceptance of services, respond to customer requests and concerns, and coordinate insurance verification and authorization processes.
- Document pertinent information regarding patient demographics, medical condition, medications, and treatments, and service being requested.
- Consult with physicians, nurses, discharge planners, and other healthcare professionals to facilitate a safe and smooth transition to hospice, coordinating services and equipment needs for clients prior to admission.
- Use clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care.
- Effectively communicate hospice criteria to referral sources and serve as a resource for hospice criteria and alternatives to internal and external customers.
- Ensure compliance with all state and federal referral and intake regulatory requirements.
- Report problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate.
- Establish and maintain positive working relationships with current and potential referral sources.
- Initiate initial and ongoing insurance authorization.
- Explain the Company's policies, procedures, and programs to referral sources, patients, and families.
- Follow through on requests for marketing information.
- Build and monitor community and customer perceptions of the Company as a high-quality provider of services.
- Provide leadership in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
- Maintain comprehensive working knowledge of the Company's contractual relationships and ensure that patients are admitted according to contract provisions.
- Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by the Company.
- Registered Nurse or Licensed Practical Nurse, with current and unencumbered appropriate state licensure.
- At least two years of healthcare experience, preferably in hospice operations.
- Demonstrates a working knowledge of insurance reimbursement guidelines.
BrightSpring Health Services is a leading provider of healthcare services, committed to delivering high-quality care to patients and families. Our hospice services are designed to provide compassionate and personalized care to individuals in need, and we are proud to have a dedicated team of healthcare professionals who share our commitment to excellence.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional care and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity.
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