Front Desk Hospitality Agent

4 weeks ago

Seattle, Washington, United States Sonder Holdings, Inc. Full time
About Sonder

Sonder is a hospitality company that is revolutionizing the way people stay. We believe that every guest deserves a unique and memorable experience, and we're looking for someone to help us make that happen.

The Opportunity

We're seeking a Front Desk Hospitality Agent to join our team. As a key member of our front desk team, you will be the face of Sonder, providing exceptional guest service and ensuring that every guest has a seamless and enjoyable experience.

Responsibilities
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Guide guests through the Sonder experience, ensuring they make the most of their stay
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs
  • Handle all guest interactions with the highest quality of service and professionalism
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces
  • Support the back-of-house team on a day-to-day basis, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues
  • Assist market leadership with administrative tasks to keep all operations running smoothly
Requirements
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
  • Personable, service-minded, and positive, with excellent communication and problem-solving skills
  • Strong computer literacy and writing skills, with the ability to switch between multiple desktop and mobile applications
  • Organized, hardworking, and detail-oriented, with the ability to work effectively both independently and in a team
  • Flexible schedule and open to working evenings, weekends, and holidays
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
What We Offer

We offer a competitive hourly pay rate of $23.00, plus benefits and perks, including:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental, and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law.

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