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Healthcare Customer Care Specialist

2 months ago

Rosedale, Maryland, United States Advanced Radiology Services Full time

Position Overview:

At Advanced Radiology Services, we are committed to delivering exceptional patient experiences through innovative healthcare solutions. As a Healthcare Customer Care Specialist, you will play a pivotal role in ensuring that our patients receive the highest quality of service in a supportive and collaborative environment.

Your Responsibilities Include:

  • Welcoming and registering patients with a warm and professional demeanor.
  • Verifying insurance details and patient information, ensuring all documentation is accurate and complete.
  • Collecting co-pays and managing financial transactions with precision.
  • Handling incoming calls with professionalism, directing inquiries as necessary.
  • Managing appointment schedules, including setting, adjusting, and confirming patient visits.
  • Providing patients with essential information regarding preparatory and safety procedures, as well as facility navigation.
  • Collaborating with clinical staff to ensure seamless patient care and service delivery.

Ideal Candidate Profile:

  • A genuine passion for delivering outstanding customer service, demonstrating professionalism in all interactions.
  • Strong communication and interpersonal skills, fostering respectful relationships with patients and colleagues.
  • Ability to thrive in a dynamic environment, adept at prioritizing tasks and providing exceptional service.

Qualifications Required:

  • High School Diploma or equivalent.
  • Proficient computer skills with the ability to navigate various software applications.
  • Excellent multitasking and communication abilities.
  • Prior experience in customer service, preferably in a healthcare setting.
  • Familiarity with medical terminology and experience in a medical or radiology office is advantageous.

Join us in our mission to enhance patient care and make a difference in the healthcare community.