Financial Aid Planner

2 weeks ago


Anaheim California, United States American Career College Full time
About the Role

We are seeking a highly skilled and compassionate Financial Aid Planner to join our team at American Career College. As a Financial Aid Planner, you will play a critical role in helping students achieve their healthcare career goals by providing expert guidance on financial aid options and ensuring compliance with federal, state, and institutional rules and regulations.

Key Responsibilities
  • Meet with students and prospective students to discuss costs of attendance, available financial aid options, and student loan counseling.
  • Review documentation, forms, and other information provided by students to ensure accuracy and completeness, and update electronic student files accordingly.
  • Review student records to identify and resolve any discrepancies or conflicts, and document actions or resolutions.
  • Assist students and parents with requesting FSA User IDs and completing online applications for federal student aid, master promissory notes, and student loan entrance and exit counseling.
  • Provide in-person student loan counseling for students who require it.
Requirements
  • Minimum of 1 year's experience in a customer service role in a professional environment.
  • Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.
  • Excellent communication and customer service skills, with a professional, helpful, and positive demeanor.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • May not be in default on a federal student loan or owe repayment on a federal grant.
  • Consent to audio and video record student financial aid appointments and overviews for training and quality assurance purposes.
Preferred Qualifications
  • Associate's Degree from an accredited college or university.
What We Offer

As a Financial Aid Planner at American Career College, you will have the opportunity to make a meaningful difference in the lives of our students and contribute to the success of our institution. We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.



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