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Automotive Front Desk Coordinator

2 months ago

Burlington, Massachusetts, United States Herb Chambers Kia of Burlington Full time

**Job Summary:**

Herb Chambers Kia of Burlington is seeking a highly skilled and customer-focused Receptionist to join our team. As a key member of our sales operations, you will be responsible for providing exceptional service to our customers and supporting our management team.

**Key Responsibilities:**

  • **Greet and Assist Customers:** Welcome visitors, potential customers, and customers, and refer them to the appropriate person.
  • **Communicate Effectively:** Answer the telephone, receive faxes, record and deliver messages, date-stamp documents, and maintain postage meter.
  • **Maintain a Welcoming Environment:** Keep the reception area neat and clean, and provide office supplies and services as needed.
  • **Support Sales Operations:** Complete special sales projects by organizing information and requirements, and meeting schedules.
  • **Develop Your Skills:** Accomplish sales and organization mission by completing related results as needed.

**Requirements:**

  • **Telephone Skills:** Answer and respond to customer inquiries in a professional and courteous manner.
  • **Written Communication:** Prepare and send correspondence, reports, and other written materials as needed.
  • **Verbal Communication:** Communicate effectively with customers, colleagues, and management.
  • **People Skills:** Build strong relationships with customers, colleagues, and management.
  • **Professionalism:** Demonstrate a high level of professionalism in all interactions.
  • **Self-Confidence:** Demonstrate confidence and poise in all interactions.
  • **Customer Focus:** Provide exceptional customer service and support.
  • **Multi-tasking:** Prioritize tasks and manage multiple responsibilities effectively.
  • **Customer Service:** Provide excellent customer service and support.
  • **Administrative Writing Skills:** Prepare and send correspondence, reports, and other written materials as needed.
  • **Microsoft Office Skills:** Proficient in Microsoft Office applications, including Word, Excel, and Outlook.