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Business Development Associate
2 months ago
We are seeking a highly skilled and results-driven professional to join our team as an Account Manager. This individual will play a pivotal role in maintaining and expanding our relationships with clients, providing exceptional account support, and driving business growth.
Key Responsibilities:
- Cultivate and nurture strong relationships with existing clients to ensure their needs are met and exceeded.
- Identify and pursue opportunities for account expansion and upselling to drive revenue growth.
- Maintain a deep understanding of our product range and industry trends to provide expert advice and guidance to clients.
- Collaborate with internal teams to resolve any issues related to orders and deliveries, ensuring seamless customer experiences.
- Attract potential customers by responding professionally to product and service questions, providing information about other products and value-enhancing services.
- Develop and maintain client relationships through follow-up and interaction with clients and sales representatives.
- Complete follow-up communications with clients on order and payment status to ensure timely resolution.
- Resolve product or service issues by clarifying customer concerns, identifying the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure full resolution.
- Maintain financial accounts by processing customer adjustments.
- Provide insights and recommendations of potential products or services to management by collecting customer information and analyzing customer needs.
- Identify opportunities and related risks, assess the situation, and propose action.
- Collaborate with the sales team to understand client needs and create tailored e-commerce solutions.
- Manage the fulfillment process, ensuring orders are processed accurately and on time.
- Liaise with warehouse contacts to ensure timely issue resolution in areas of total inventory, substitutions, and fulfillment.
- Track and manage customer sample requests to meet critical meeting dates.
- Act as a liaison between key buyers and internal teams.
- Navigate multiple customer web portals.
- Process orders and manage data via EDI platforms.
- Proactively evaluate and confirm customer needs on an ongoing basis.
- Communicate with internal departments to ensure orders are processed and shipped according to customer guidelines.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for training and career development.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement investment plan with up to 6% employer contributions.
- Paid vacation time and paid holidays.
- A relaxed and collaborative work environment.
- Up to 6% 401(k) employer contributions.
- Amazing benefits and wellness programs.
Qualifications:
- Detail-oriented with excellent organizational and problem-solving abilities.
- Ability to thrive in a fast-paced dynamic work environment.
- Some college studies with a Business major or equivalent.
- Strong experience in managing account relationships via phone and email.
- Proficiency with Microsoft products, including Word, Excel, and Outlook.
- Positive attitude towards client interaction with problem-solving focus.
- Strong attention to detail and documentation skills.
- Desire to listen, analyze data, and resolve conflict.
- Experience working with ERP systems, such as X3, is a strong plus.