Customer Engagement Representative
3 days ago
Pep Boys is seeking an experienced Automotive Customer Service Advisor to join our team. As a key member of our service team, you will be responsible for ensuring that our customers receive exceptional service and support. You will interact with customers, address their concerns, and provide expert advice on vehicle maintenance and repair. If you have a passion for delivering outstanding customer experiences and are knowledgeable about automotive services, we encourage you to apply for this exciting opportunity.
Responsibilities:
- First point of contact for customers on the phone and in the store
- Schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service that make the customer's car run at peak efficiency
- Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
- Conduct and participate in routine express automotive services
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately
Requirements
- High school diploma or equivalent required
- Valid Driver's License
- One year of related experience in the automotive service environment
- Strong verbal communication skills
- Ability to work Days, Nights, Weekends, Holidays
Pay Information
Our salary range for this position is between $16.00 and $18.60 per hour, plus commission. We offer a competitive benefits package, including opportunities for career growth and advancement.
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