Automotive Customer Service Professional

3 weeks ago


Queens Village, New York, United States Pep Boys Full time
Pep Boys Job Description

Company Overview
Pep Boys is a leading automotive service provider dedicated to delivering exceptional customer experiences. Our team of professionals is committed to helping our customers maintain their vehicles and stay on the road safely.

Job Summary
We are seeking an Automotive Customer Service Advisor to join our team. This role involves interacting with customers, addressing their concerns, and providing expert advice on vehicle maintenance and repair. The ideal candidate will possess excellent communication skills, be knowledgeable about automotive services, and have a passion for delivering outstanding customer experiences.

About the Role
The Automotive Customer Service Advisor will be responsible for:
  • Frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Safely operate a motor vehicle.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

Key Responsibilities:
- First point of contact for customers on the phone and in the store
- Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service that make the customer's car run at peak efficiency
- Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
- Conduct and participate in routine express automotive services
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately

Requirements
- High school diploma or equivalent required
- Valid Driver's License
- One year of related experience in the automotive service environment
- Strong verbal communication skills
- Ability to work Days, Nights, Weekends, Holidays

Salary Range:
$16.00 - $18.60 per hour based on experience + commission. We offer a competitive salary package, including benefits and opportunities for career growth.

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