Customer Experience Supervisor
2 weeks ago
We are seeking a highly motivated and customer-focused Customer Experience Supervisor to join our team at TJ Maxx. As a Customer Experience Supervisor, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store.
Key Responsibilities:
- Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store.
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity; maintain confidentiality.
- Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Ensure Associates execute tasks and activities according to store plan; prioritize as needed.
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to all labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
Requirements:
- Available to work flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Capable of multi-tasking.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Able to train others.
- 1 year retail and 6 months of leadership experience.
Benefits:
- Associate discount.
- EAP.
- Smoking cessation.
- Bereavement.
- 401(k) Associate contributions.
- Child care & cell phone discounts.
- Pet & legal insurance.
- Credit union.
- Referral bonuses.
Additional Benefits:
- 401(k) match.
- Medical/dental/vision.
- HSA.
- Health care FSA.
- Life insurance.
- Short/long term disability.
- Paid parental leave.
- Paid holidays/vacation/sick.
- Auto/home insurance discounts.
- Scholarship program.
- Adoption assistance.
Starting Pay: $15.00 to $15.50 per hour.
Discover Different: At TJ Maxx, we want you to bring your whole self and your sense of style to work with you every day. We embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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